Powr-Flite is committed to ensuring you are satisfied with your order and the order experience. If it is necessary to return an item, a Return Authorization Number (RA) must be obtained through our customer service department. Merchandise must be returned within 30 days from the invoice date. Merchandise returned without a RA number or outside of the time limits will not be accepted. A 20% restocking fee will be charged on returns and return shipping charges will be the responsibility of the shipper. All damaged or missing items need to be reported to Powr-Flite within 7 days of receipt.
Returns must be delivered in new, unused condition with the original packaging. Products including chemicals, dryers and the Powr-Flite Nebula cannot be returned.
To process your return:
1. Call 800.880.2913 for a Return Authorization Number.
2. Request shipping instructions.
3. To ensure immediate credit processing, all returns must have a Return Authorization Number on the outside of the carton.
4. We cannot accept returns of used, abused, defaced or damaged merchandise.