Customer Service
Standard Shipping Rates:
Rates for Continental US only. Additional surcharges may apply to heavy/oversized items. Call for express delivery options. Customers from Alaska, Hawaii and Canada must call 800-880-2913 to place your order.

Merchandise Total Shipping
Orders Totaling $0 - $49 $14
Orders Totaling $50 - $99 $18
Orders Totaling $100 - $199 $22
Orders Totaling $200 - $399 $29
Orders Totaling $400 - $999 8.5% of total
Orders Totaling $1000 and over 7.5% of total

Shipments to zip codes 025-026, 100-119 and 200-212 are subject to additional surcharges by the freight carrier. A truck shipment can be delivered freight collect. Freight collect orders must be identified at time of order. Sales tax must be charged on orders shipped to Texas, California, New Jersey, Missouri, Wisconsin, Minnesota, Kansas, Washington and Florida.

Billing:
Powr-Flite offers several options for processing your order.
Credit Cards: we accept Visa, Mastercard, Discover and American Express.
Credit Terms: Open account credit is available with an approved credit application on file. Terms are net 30 days.
Check: Personal or company checks may be accepted with an approved application on file. Without an approved application, personal or company checks may be sent in upon placing an order. The order will ship when the check has cleared – usually within 10 days.
COD: COD orders may be paid for by personal or company check with an approved application on file. Otherwise, they must be paid by certified check or money order. Type of payment must be determined at time of order. The freight carrier will not accept a type of payment different from what is defined on the order. The freight carrier charges a surcharge COD fee, for the collection service, separate from the monies due Powr-Flite. These charges are $8.50* per carton for certified check or money order and $15.00 per carton for cash. *subject to change without notice

Claims:
We take great care in filling, checking and packing your order. However, on occasion an order may be inadvertently filled incorrectly, damaged or lost in transit. If there are any questions regarding an order please contact our customer service staff immediately. Claims for shortages or errors in shipment must be made within 7 days of receipt of the merchandise.

Returns
If it is necessary to return an item, a Return Authorization Number (RA) must be obtained through our customer service department. Merchandise must be returned within 60 days from the invoice date. Merchandise returned without a RA number or outside of the time limits will not be accepted. A 15% restocking fee will be charged on returns.

To process your return:
1. Call 800.880.2913 for Return Authorization Number.
2. Request shipping instructions.
3. To ensure immediate credit processing, all returns must have a Return Authorization Number on the outside of the carton.
4. We cannot accept returns of used, abused, defaced or damaged merchandise.

Damaged or Lost Merchandise Claims:
All of our products are packaged with care, but damage can happen during shipment. All cartons should be inspected upon receipt for both outwards and concealed damage. Any damage is the responsibility of the freight carrier. Shipping damage is not warranted. Shipping claims must be initiated by you. To expedite any potential claim, do not sign for any shipment until you have verified the carton count and done a preliminary inspection for damage. Keep both the shipping container, packing contents and product for inspection or pick-up. Report damage to our customer service department. Claims must be made within 7 days of receiving the shipments.

Limited Warranty:
All Powr-Flite equipment has been carefully tested and inspected at the factory. It is guaranteed, subject to the terms stated in this warranty, to be free of defects in materials and workmanship. We will repair or replace any parts which, upon examination, prove to be defective in material and workmanship. For warranty claims, call our Customer Service Department.

NOTE:
Electric cable, switches carbon brushes and couplings are excluded from these warranties, but the purchaser is assured meticulous care has been exercised in the selection, assembly and testing of these parts before shipping. This warranty does not apply to damage caused by accident, misuse, negligence, abuse, fire or to any Powr-Flite product which has been repaired by other than an authorized Powr-Flite distributor or factory personnel. Warranty is void if products are used for any purpose other than that which was intended. Please read instruction manuals and maintenance procedures carefully. Not responsible for pricing errors, prices subject to change without notice. We reserve the right to change model colors and specifications at any time.



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