The Substance: Ink
You arrive at your customer’s home and ask to be shown around to the rooms she wishes you to clean. She points out a rather large ink stain on the floor in her office and says she hopes you can get it out.
Assure your customer that you will do your best to restore her carpeting to a like-new appearance, but explain to her that ink stains can sometimes be permanent. It’s always better to under-promise and over-deliver rather than disappoint the customer.
Ink from ball-point pens is not the same in every pen. Each manufacturer has its own patent and own formula, so all inks are slightly different from each other. Some ink may respond positively to treatment, while others may respond poorly.
Always do your best to safely remove the spot, and be sure to ask your customer to consider purchasing carpet protector to prevent small spots from becoming
big problems in the future.
The Solution (Basic Method)
- Step 1: Apply Matrix Ink Away undiluted to the spot.
- Step 2: Gently agitate the area with a bone spatula, working from the outside of the spot in toward the center.
- Step 3: Blot the area carefully with a spotting towel.
- Step 4: Rinse the area thoroughly with warm water. It may be necessary to repeat these steps again if some ink residue is remaining.
The Solution (Advanced Method)
- Step 1: Apply Matrix Breakdown P.O.G undiluted to the spot, working from the outside of the spot in toward the center.
- Step 2: Gently agitate the area with a bone spatula, working form the outside of the spot into the center.
- Step 3: Dry vacuum the spot.
- Step 4: Apply Matrix Orange Power Gel undiluted to the spot, working from the outside of the spot in toward the center.
- Step 5: Repeat step 2.
- Step 6: Rinse the area thoroughly with Matrix Confidence Premium Extraction Detergent.
Warning: Always test materials for colorfastness, follow label directions, and never mix products unless specified in the label directions. Each situation reacts differently and results may vary.